Careers

Location: 

Maplecrest Branch -- Fort Wayne, Indiana

What you will be doing:

As a Branch Manager, you will be responsible for overseeing the daily operations of the branch. You will lead a team of professionals and ensure exceptional member service, foster a positive work environment, and drive performance to achieve branch goals. The ideal candidate should be a dynamic and results-oriented professional with a combination of operational, leadership, sales, and financial skills, capable of driving success in branch and banking operations.

Our Culture: 

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors. 

We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.

Key Job Responsibilities & Qualifications:

• Lead and motivate branch staff to achieve exceptional member service and individual/team goals. 
• Find opportunities to enhance employee engagement and satisfaction. 
• Resolve any member complaints or concerns in a way that demonstrates member satisfaction and work towards our mission to be trusted financial advisors.
• Find opportunities to improve overall member experience.
• Be an active contributor in our community. 
• Oversee all branch operations including cash management, transaction processing, and compliance with all internal and regulatory policies.
• Maintain knowledge of and promote current credit union products and services to meet member needs and achieve branch sales targets.
• Collaborate with marketing and business development teams to implement marketing campaigns and initiatives.
• Interview member loan applicants and make recommendations based on their needs.
• Collaborate with our internal lending teams to ensure proper member service and assistance.  
• 3-5 years direct job-related experience, financial institution experience preferred.
• 3-5 years direct management experience required.

• A four-year college degree in a related field required.

Locations:

Angola, Indiana (1 part-time position) & Fort Wayne, Indiana - Corporate branch (1 part-time position)

Job Summary:

Do you enjoy meeting new people and building relationships? Are you solution-focused and collaborate in solving problems? Have you found passion in helping others achieve their financial success? Are you known for your integrity, attention to detail, and follow through on your commitments? If this sounds like you, we want to connect!

What you will be doing:

The Teller position is the most important and visible role with our members. You will set the tone for every person walking through our door. Confidence with technology will help you assist our members endeavoring to conduct transactions independently through our app. You will embody our value of People Helping People, having the mindset and energy to greet each member enthusiastically and with the intention of being the best interaction they will have all day!

Our Culture:

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors. 

We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.

Successful Candidate:

The successful candidate will embody our value of People Helping People! Creating an engaging experience, with the mindset and energy to greet each member enthusiastically and with the intention of being the best interaction they will have all day is what this role is all about! Accurately & effectively conduct financial transactions, proactively suggest products & services, and adhere to required regulations.

Key Job Responsibilities & Qualifications:

• Delight members through exceptional customer experience and educate them on products & services
• Maintain compliance with applicable regulations and NCUA requirements
• Process monetary and card transactions efficiently and accurately
• Confidentially support members in accepting deposits, loan payments, cash advances and more while also advising on transfers, withdrawals, and payments
• High school diploma or equivalent required along with 0-1 years related experience