February 2, 2023 update: Our card processor has been catching up with orders and all February debit card reissues were shipped out on January 31 and members will have their cards in hand before the end of the month. Lost/stolen replacement cards are still taking up to four weeks to get to members, but things have been improving.
Original post December 12, 2022
Fort Financial members,
We wanted to make you aware of service issues we are experiencing with our card processor. Due to a shortage in card chips, plastic and labor, the time it takes to get a new credit or debit card to members is now 4-6 weeks instead of the standard 7-10 business days. This delay affects new cards as well as reissues and lost/stolen replacement cards.
These issues and delays are affecting numerous financial institutions, even those who have instant issue card services, and is not limited to Fort Financial or credit unions in general.
We apologize for the inconvenience this is causing to our members. Our Digital Services Department is in constant communication with the card processor for updates and is actively checking on members whose cards are coming up for reissue and communicating shipping dates to them as they become available.
You can always visit a Fort Financial branch, or one of 5,000 CO-OP Share Branch locations, to withdraw cash until your new card arrives. You can find a list of locations here, https://www.fortfinancial.org/locations. You can also write checks for in-store purchases and can order checks through Deluxe here, https://orderpoint.deluxe.com/personal-checks/welcome.htm.
We apologize for the inconvenience during this busy time of the year and thank you for your patience and understanding. Please contact us at 260-432-1561 or digitalservices@fortfinancial.org if you have any questions. Thank you.